Electricity and Gas Market Surveillance Commission

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Consultation Service

The Electricity and Gas Market Surveillance Commission established a consultation service in order to provide advice during times of market discord, such as contract disputes between consumers and retail electric power suppliers, in order to ensure:

  • Proper electric power trade
  • The neutrality of network division

In case of discord between electric power suppliers, we will support resolution from a fair and neutral prospective.
We will introduce mediation and arbitration commissioners, if these are requested.

Phone number: 03-3501-5725 ( 9:30-12:00, 13:00-18:30)
E-mail address: dentorii@meti.go.jpMail
Ministry of Economy, Trade and Industry(JCN 4000012090001)
1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan Tel: +81-(0)3-3501-1511
 “Note: In this site, JCN, abbreviation of Japan Corporate Number, means numbers to identify a specific individual in the administrative procedure”
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